FAQ

Lands new visitors to the website by solving queries

General Topics

Are you developing custom websites?
Yes, everything we create is 100% customizable and there are no restrictions on the design.
Custom website excellent! But, do you hold me, hostage, forever?
Not!!! The exceptional thing about WordSuccor is that you are hiring us to develop your website. Upon completion, you have full ownership of every little thing. You are not taken captive by us as everything we code is 100% open source which implies we do not encrypt any of our code.
What is your project delivery time?
We, at Wordsuccor understand the importance of time and make certain that all the projects are delivered in stipulated time period. Our team usually delivers first draft within 8 to 24 working hours based on complexity of web pages. We only accept orders keeping in mind the time lines chosen by the clients.
Do you offer support if I need it?
Yes, we give lifetime support. You can modify or add any content to your website by the CMS we create for you. Above all, you can visit our developers to solve any queries you might necessitate. We also offer you extensive training in the administration area. We provide lifetime support as once the management area is super simple and easy to learn, 99% of customers just require training. you don’t need to be an expert in any language, we are just a phone call away.
We do not want you to reveal our work samples, how will you guarantee this?
We are happy to sign a Non-Disclosure Agreement (NDA) with you, and 90% of our company clients opt the same, and our work has never been revealed to anyone.
Are your conversions SEO compatible?
Yes, we only create SEO friendly design. We ensure that all the PSD to WordPress conversion designs are created keeping up with the latest SEO trends. We strictly follow the on-page SEO process and structure recommended for HTML. The customized designs are incorporated with these SEO semantics to boost organic traffic on your website.
Do you offer any discounts?
Yes, we do offer discounts to our valuable clients. We offer discounts up to 50% on inner pages and bulk orders. After analyzing your requirements and designs properly, we make the most suitable deductions. The discounts are generally offered in sync with the business you owe. We always welcome those clients who want to work in collaboration with us and want to establish a long term opportunities. You can also contact us for more details.
Do you welcome the changes for the completed markups?
Our sole aim is to satisfy our clients. Therefore, we always welcome the changes from your side. Depending on the type of modifications you may want, the action is taken immediately. In case, the changes demand a lot of effort from our side then they are entertained separately. We, in fact, offer maintenance services for 3 months after the delivery of the project.
Is signing the NDA on my terms and conditions acceptable to you?
We are loyal to our clients and guarantee that our team or any member of the company will not disclose any sensitive data about your project to any third party. But in case, you still want us to sign some NDA on your terms and conditions then we may need some time for decision making process. We need to first understand all the clauses set by you in your non-disclosure agreement, and only then we can make our decisions accordingly. We can only give our decision about further collaboration to you only after receiving the NDA through email. We at Wordsuccor have our own NDA as well, which you can avail anytime by contacting us.
Can I review your work samples first?
Yes, you can always ask for samples or go through our online portfolio where we have displayed our best delivered work. These samples will clearly give you an idea about our methodology, techniques and procedures we follow. If you wish to receive more details about our previous work, you can always contact us through our official mail id or phone numbers given in the “contact us” page.
What other services do you offer than just conversion services?
Yes, we do offer additional services relevant to website designing and development. We have created more than 5,000 web development projects. Our project coordinators will keep on assisting you throughout the process of development.
Are you available 24×7?
Yes, we are available around-the-clock to address all your problems. We are also open to work during the weekends on client’s demand as well. The experienced developers go the extra mile to deliver the tasks within the stipulated time frames.
How are hand-coded HTML markups better than other patterns?
Yes the hand-coded markups are better than those created with the help of software. These precisely hand-coded Markups are built on the standardized patterns which make them W3C compliant, cross browser compatible and readable as well.
Which communication media you prefer?
We always like strong and transparent communication, so we can provide our employees and customers with various options such as email, phone, fax, various messenger tools such as Skype, Google Hangout, Slack and other instant messaging.

Privacy & Usage Terms Questions

What if I am not satisfied? Will I get my money refunded?
We leave no stone unturned to keep our clients satisfied. We try our best to solve the issue and satisfy our client needs. Even then if any problem tends to happen at our side, we would refund your money, in regard to the status of the problem and the project.
Who will have the rights over the code?
You will own all the rights to use and modify the code we offer.
What about the Privacy policy?
Client’s privacy is our priority. The code files and designs offered to you are kept with our team and never used further. We only provide reference of your site once we get your permission. To ensure more privacy, you can also sign our Non-Disclosure Agreement.

Additional Requests

Do you also re-convert the website?
Yes, we do provide such services but we would need your HTML version or source code of your existing website to convert it. We would also need additional information regarding your website such as the compatibility of old web pages with different types of web browsers. Screenshots of your existing web pages would also help us in determining the actual look of your website. If you are interested to add any additional functionality then you may have to contact us for the same purpose.
Does your team also work on JavaScript, AJAX and/or PHP?
Yes, we have a proficient team of JavaScript, AJAX and PHP developers. Simply by specifying the ideas, features and functionalities, our team will be capable of commencing work on your project on the dedicated frameworks. For delivering customized websites, we will provide you the separate quotes.
Do you support ASP.NET/SQL platform?
No, we don’t provide ASP.NET services.
Do you offer custom PSD designing services for new websites?
Yes, we do offer PSD design services. We have a team of experienced and highly-skilled design professionals who will create designs for you. Contact us to avail the design services you need and one of our sales executives will get in touch with you to receive further information to provide you the best possible solution and quote.
Do you also offer code cleaning and improvement of existing pages?
Yes, we do provide code cleaning and improvement of existing pages. We ensure that the services offered here are of superior quality and all the erroneous areas of the codes will be taken care of. The development team of your company performs proper code analysis and all the tasks are performed until the client is satisfied.
Do you offer compatibility with Mobile devices?
Yes, we definitely offer mobile compatible services including iPhone, iPad, Android, Smartphones as well as Tablets. All you need to do is select select the “Mobile Device Compatibility” option while placing an orde

About Order/Payment

Which payment gateways you use?
We accept payments through Paypal, wire transfers and direct bank transfer.
What steps should I take further to get the work started on the project?
You can click the order now button to place an order with us. Fill in all the required specifications in the form and details such as number of inner pages, advanced options, layout options, CMS implementations or any other specifications. These details are necessary to be mentioned while placing the final order. Once you placed an order with us, one of our project coordinators will contact you within 24 hours.
I need a custom quote, how can I get it?
You need to fill the contact information, so that we can communicate and provide you the cost details. Once you will fill the contact form, one of our project coordinators of our company will analyze your specification, and then you will be provided with the best possible solution for requirements and budget.
What if my project is not completed within the set timeframe?
Our team of designers and developers commits to deliver the project within the stipulated time period and to meet this purpose, they infuse their best efforts in the right directions. We have a project delivery system which has always been influential in providing projects on time. The delays although do occur on various occasions when there is a communication gap, late payments or some other technical failures. The clients if any time find such major issues regarding the project then they can feel free to contact us through e -mails, Skype.

Implementation

Do you provide installation support?
Yes, our team specializes in providing remote installations of themes. To successfully perform this process, the clients should fulfill the following requirements: HTTP link to the server folder PHPMyAdmin access FTP access (host, login, and password)
Can you create a customized CMS?
Yes, we do provide the CMS implementations which in general include Magento, WordPress, Drupal and Joomla. However, for customized CMS, you need to contact us separately and let us know your specifications for the same. Our representative will provide you best possible solution, budget and timeline.
Is it possible for you to extend the CMS functionality?
Yes, you can choose extensions, components, or plugins to extend your CMS functionality. Along with selected add-on, we do offer extra functionalities on your demand and specifications provided by you.
Do services like creation of custom theme, also included in the package?
To include extra services, you need to inform us prior to placing an order on our website. Our team of experts will examine your specification to determine the potential to create a theme out of it. After completing the review process our executive will provide you further information regarding the same.
Is it possible for you to develop a CMS theme after its markup creation?
Yes, we can create a CMS theme out of your Markup. If you already have existing Markup with you, contact us using our contact page, skype or mail. We can also develop CMS theme after completion of Markup you can visit order page for more details.